Feedback analysis
Turn customer feedback into clear business actions.
Paste reviews, comments and support notes. CustomerLens AI analyses your customer feedback to uncover recurring themes, identify pain points and prioritise the improvements that will make the biggest difference.
How it works
- 01
Add feedback
Paste customer reviews, comments or support feedback.
- 02
AI identifies patterns
CustomerLens analyses sentiment, recurring themes and customer impact.
- 03
Get prioritised actions
Turn those insights into evidence-based actions and suggested KPIs.
Feedback input
One review per line
One row per review. Uploaded files are read in your browser and are not stored.
Sample data uses Hartwell & Co. Boutique (Retail) with 15 example reviews.
Avoid including personal or sensitive customer information in submitted feedback.